Terms of Service
This Terms of Service explains how Closet Update operates, your responsibilities as a customer, and our policies regarding purchases, shipping, and returns when you visit or make a purchase from https://closet-update.com.
By using our website and placing an order, you agree to the conditions described in this agreement.
Business Information
Closet Update is an online retailer specializing in women’s fashion and apparel, including dresses, tops, sets, and other clothing items. When you shop with us, you are entering into a transaction with:
Business Name: Closet Update
Website: https://closet-update.com/
Customer Support: support@closet-update.com
Products and Ordering
When you purchase apparel from our store, the following conditions apply:
- All products are subject to availability. We reserve the right to limit quantities or discontinue items without notice.
- Product images and descriptions are displayed as accurately as possible, but we cannot guarantee that your screen displays exact colours, fabric texture, or fit.
- We reserve the right to refuse or cancel orders due to incorrect pricing, stock issues, address verification issues, or suspected fraudulent activity.
- Customers are responsible for selecting the correct size and style before ordering. Please review any size guide and product details listed on the product page.
Pricing and Payment
We accept the following payment methods (as available at checkout):
- Visa
- Mastercard
- American Express
- Discover
- JCB
- Diners Club
All transactions are processed in USD ($ – United States Dollars).
All payments are securely processed through encrypted third-party providers. We do not store or have access to your full card details. You agree to provide accurate billing information.
Shipping and Delivery
We handle delivery under the following terms:
- We ship within the United States (unless otherwise stated at checkout).
- Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
- Delivery times vary by location and shipping method selected at checkout.
- Shipping charges (if any) are shown at checkout.
- Risk of loss transfers to you once the item is handed to the delivery carrier.
Please inspect your package upon delivery. If there is visible damage to the package, take photos before opening (when possible).
Returns and Refunds
We accept returns under the following conditions:
- Return Window: 30 days from delivery
- Condition: Items must be unworn, unwashed, in original condition, with original tags attached, and in original packaging (if applicable). Items with stains, odours, deodorant/makeup marks, or signs of wear may not be accepted.
- Return Process: Contact support@closet-update.com before returning any item.
- Return Shipping: Customer pays unless item is faulty, damaged in transit, or incorrect.
- Refund Time: 7 business days after approval
Returns sent without authorization may not be accepted.
Product Care and Usage
Due to the nature of apparel products:
- Please follow the care instructions on the garment label (washing, drying, ironing, etc.).
- Closet Update is not responsible for damage caused by improper washing, drying, bleaching, ironing, or alterations.
Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the product and packaging
- We will arrange a replacement or refund at no cost (and cover return shipping where applicable)
Intellectual Property
All content on this website (images, text, logos, designs) belongs to Closet Update and is protected by copyright laws. Unauthorized use is prohibited.
Third-Party Services
We use trusted partners for:
- Payment processing
- Shipping and delivery
- Website analytics
They only use your data as necessary to perform their services.
Limitation of Liability
Closet Update is not liable for indirect or consequential damages. Our total liability is limited to the amount paid for the product.
Governing Law
These Terms are governed by the laws of the United States and the applicable laws of the State of Indiana, without regard to conflict of law principles.
Changes to These Terms
We may update these Terms at any time. Changes will be posted on this page and take effect immediately. Continued use of the website means you accept the updated terms.
Contact Information
Phone: +1 260 726 6190
Email: support@closet-update.com
Store Location: 222 NW Lincoln Ave, Portland, IN 47371, United States
Store Business Hours:
Saturday: 10 AM – 5 PM
Sunday & Monday: Closed
Tuesday – Wednesday: 10 AM – 5 PM
Thursday: 10 AM – 7 PM
Friday: 10 AM – 5 PM
Response Time:
We respond within 24 hours.
