Frequently Asked Questions

At Closet Update, we want your furniture shopping experience to feel clear, supported, and straightforward. Below are answers to common questions about orders, delivery, returns, and customer support.

If your question is not answered here, our support team is always ready to assist.

1. Where do you ship?

We currently ship only within the United States.

At this time, international shipping is not available.

2. Do you charge for shipping?

No. We offer free shipping on every order within the United States.

3. How long will my order take?

Furniture orders require additional preparation and delivery coordination. The estimated timeline is:

  • Order Processing: 28–42 business days
  • Shipping Time: 28–42 business days
  • Total Estimated Delivery Time: 56–84 business days from the date your order is placed

Orders placed after 5:00 PM (EST) will begin processing on the next business day.

Please note that delivery timeframes are estimates and may vary depending on product availability, delivery location, carrier schedules, freight coordination, weather conditions, or other circumstances beyond our control.

4. Can I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available for the selected delivery service.

Please allow up to 48 hours for tracking details to update in the carrier’s system after shipment.

5. Can I modify or cancel my order?

Orders may be cancelled free of charge within 24 hours of purchase, provided that processing, preparation, or delivery arrangements have not yet begun.

If you need to make changes or request a cancellation, please contact us as soon as possible at support@closet-update.com.

Because furniture orders may require extended preparation and delivery coordination, changes or cancellations requested after this period may not be possible.

6. What is your return policy?

We offer a 30-day return policy from the date your item is delivered.

To be eligible for a return, items must be:

  • Unused and unassembled
  • In the same condition in which they were received
  • Returned in the original packaging
  • Returned with all original components, hardware, accessories, and documentation
  • Accompanied by proof of purchase

Customers are responsible for return shipping costs for change-of-mind or non-defect-related returns.

If an item arrives damaged, defective, or incorrect, Closet Update will cover reasonable return shipping costs for approved returns.

Refunds are processed to the original payment method within 7 business days after we receive and inspect the returned item(s).

For complete details, please review our Return & Refund Policy.

7. Do you offer exchanges?

We do not offer direct exchanges.

The best way to exchange an item is to return the original item through our return process and place a new order for the preferred replacement item after your return has been accepted and processed.

8. What should I do if my item arrives damaged or incorrect?

Please inspect your order promptly upon delivery.

If your item arrives damaged, defective, or incorrect, contact us at support@closet-update.com as soon as possible.

When available, please include clear photos of:

  • The item
  • The packaging
  • The shipping label
  • Any visible damage

Our team will review the issue and work with you toward an appropriate resolution.

9. How can I make sure a furniture piece will fit my space?

Please review the product dimensions carefully before placing your order.

We recommend measuring your intended space, doorways, hallways, staircases, elevators, and other access points to ensure the item can be delivered and placed successfully.

If you need help understanding product dimensions or materials, please contact our support team before placing your order.

10. Which payment methods do you accept?

We securely accept:

  • Visa
  • MasterCard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB

All payments are processed through trusted and secure payment gateways.

11. Is my personal information safe?

Your privacy is important to us.

Payment information is processed through authorized payment providers, and Closet Update does not store complete payment card details on its servers.

For more information about how we collect and use personal information, please review our Privacy Policy.

12. Do you offer gift cards?

Digital gift cards are not currently available.

13. How can I contact customer support?

For questions about products, order status, delivery timelines, returns, refunds, or general inquiries, our team is here to help.

Shop Name: Closet Update
Business Address: 222 NW Lincoln Ave, Portland, IN 47371, United States
Phone: +1 260-726-6190
E-mail: support@closet-update.com
Opening Hours: Tuesday - Saturday | 10:00 AM – 05:00 PM (EST)

Thank you for choosing Closet Update. We are here to make your furniture shopping experience clear, considered, and supported from purchase through delivery.