Refund policy
At Closet Update, we understand that furniture is an important part of your home. We want you to feel confident in your purchase and are committed to providing clear, fair support if you need to return an item.
Return Window
We provide a 30-day return policy.
You have 30 days from the date your item is delivered to request a return.
Eligibility Requirements
To be eligible for a return, your item must meet the following conditions:
- Be unused, unassembled, and in the same condition that you received it.
- Be returned in its original packaging, including all original components, hardware, accessories, and documentation.
- Be accompanied by the original receipt or proof of purchase.
- Have prior return authorization from Closet Update before being sent back.
How to Initiate a Return
Contact Us: Email our support team at support@closet-update.com to request a return.
Approval: Once your return is approved, we will provide the necessary instructions for returning the item. Large furniture items may require additional return coordination.
Return the Item: Please do not send furniture or other items back without prior approval and return instructions from our support team.
Return Shipping Costs & Fees
Return Method: Return methods may vary depending on the item size, delivery method, and location.
Customer Responsibility — Change-of-Mind Returns: Customers are responsible for return shipping costs for returns based on a change of mind, incorrect selection, or other non-defect-related reasons.
Store Responsibility — Defective, Damaged, or Incorrect Items: Closet Update will cover reasonable return shipping costs if the item received is defective, damaged during transit, or incorrect.
Restocking Fee: $0.00. We do not charge restocking fees on approved returns.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately upon delivery.
If your furniture arrives damaged, defective, or incorrect, contact us at support@closet-update.com as soon as possible. Please include clear photos of the item, packaging, shipping label, and any visible damage when available.
We will review the issue and work with you toward an appropriate resolution.
Non-Returnable Items
The following items cannot be returned:
- Clearance or final sale items.
- Gift cards.
Exchanges
We do not offer direct exchanges.
The most efficient way to exchange an item is to return the original item through our return process. Once the return is accepted and processed, you may place a new order for the preferred replacement item.
Lost Packages
If an order is lost in transit, we will assist you in resolving the issue with the carrier.
If the shipping carrier officially confirms that a package has been lost, we may offer:
- A replacement shipment; or
- A full refund to your original payment method.
If an order has not arrived within 30 days after the shipping date, you may contact us to request an order-status review.
Refund Process
Inspection: Once we receive your returned item, we will inspect it and notify you by email regarding the approval or rejection of your refund.
Processing: Refunds will be processed to your original payment method within 7 business days after we receive and inspect the returned item(s).
Delays: Your bank, credit card provider, or payment service may require additional time to process and post the refund to your account.
Follow-Up: If more than 7 business days have passed after your returned item was received and inspected, and you have not received your refund confirmation, please contact us at support@closet-update.com.
Order Cancellations
Orders may be cancelled free of charge within 24 hours of purchase, provided that processing, preparation, or delivery arrangements have not yet begun.
Because many furniture orders require extended preparation and delivery coordination, cancellation requests submitted after this period may not be possible. If an order has already shipped, the standard return process outlined above will apply.
Contact Information
If you have any questions regarding returns, refunds, cancellations, or damaged items, please contact us:
Store Name: Closet Update
Business Address: 222 NW Lincoln Ave, Portland, IN 47371, United States
Phone: +1 260-726-6190
Email: support@closet-update.com
Opening Hours: Tuesday - Saturday | 10:00 AM – 05:00 PM (EST)